AI Chatbot for Customer Support & Engagement
A Real-Time AI Assistant to Help Businesses Engage and Support Their Users Efficiently
The Problem
In an era where customer expectations are rising, businesses struggle to offer 24/7 support, handle repeated queries, and scale human assistance efficiently. Our goal was to create an AI-powered chatbot capable of delivering real-time responses while ensuring brand tone, data privacy, and learning over time.
The Solution
We built a lightweight yet robust chatbot using a combination of GPT-based models and a rule-based system for fallback accuracy. Hosted on scalable architecture, the chatbot integrates easily with websites or CRM tools via APIs and webhooks.
Key Focus Areas:
- Natural Language Understanding (NLU)
- Context retention
- Smart fallback handling
- Emotion-aware responses
Key Features Delivered
- 24/7 Automated Support
- Multilingual Response Capability
- Real-time FAQs & CRM Integration
- Conversation Logs & Analytics Dashboard
Tech Stack Used
Python, FastAPI, Node.js
GPT-3.5 / ChatGPT API
Rasa NLU (backup logic)
Firebase/Firestore (storage)
WebSocket (real-time messaging)
What We Achieved
🔹 Reduced human query load by 60%
🔹 90% of common customer issues resolved autonomously
🔹 Avg. query time: under 2.3 seconds
🔹 Integrated with 3 live platforms